YourLife (Kenilworth)

“The registered manager was clear what the aims of the service were and the standards expected. The registered manager was supported by duty managers who completed regular audits to assess the quality of the service. Duty managers also carried out spot checks, competency reviews and individual supervisions with staff to ensure expected standards were maintained. Staff described an inclusive culture and told us they were well supported and treated fairly. Staff understood their role in speaking up to ensure people were safe and were confident to report any errors or poor practice so learning could be taken. The provider encouraged the professional development of staff by supporting them to gain recognised qualifications in health and social care.”

“People’s needs were assessed with them, and care plans reflected their personal, preferences and routines. Staff described good communication to ensure people’s needs were met safely and effectively. Reviews of care plans were outcome based to ensure they continued to reflect people’s needs and expectations, and any inequalities could be addressed. Staff understood which services to call if people needed medical support or guidance.”

“The provider carried out their own audits to ensure their policies and processes were being followed.”