Whiteheart Health Care Wiltshire
3rd Floor, Cross Keys House, 22 Queen Street, Salisbury, SP1 1EY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since November 2023.
- Supports: older people (65+) and adults under 65
- Local authority: Wiltshire
- Registered manager: Odireen Gwatsvaira
- Run by: Whiteheart Health Care Ltd
The inspection record
Rated Requires improvement overall. Report published 29 July 2025.
“Date of Assessment: 9 June to 24 June 2025. The service is a care at home service providing support to adults of all ages and people living with dementia. This is the first assessment for this service since it registered with the Care Quality Commission (CQC) on 17 November 2023.”
“Medicines were not always managed safely. There were gaps in recording on people’s medicines administration records (MAR). MAR did not contain all the information needed for staff to know what medicines to administer and when. People’s risk management plans did not contain enough details for staff to know how to provide safe care. Staff had not received all the training they needed to support people safely and there were shortfalls in how staff had been recruited. Governance systems were not established and operating effectively to identify the shortfalls found during this assessment. Quality checks being completed were not identifying the improvement needed for all areas of this service.”
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“People were involved in assessments of their needs. Staff reviewed assessments taking account of people’s communication, personal and health needs. People were supported with their nutrition to ensure they had enough to eat and drink to stay healthy. Staff worked with all agencies involved in people’s care for the best outcomes and smooth transitions when moving services. Staff made sure people understood their care and treatment to enable them to give informed consent”
“Staff told us they felt well supported by the provider and they enjoyed their work. Staff had regular supervision meetings, and the provider had carried out spot checks to monitor how staff were supporting people. Complaints were recorded and investigated by the registered manager.”
“The provider was in breach of the legal regulation relating to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.”
Frequently asked questions
What services does Whiteheart Health Care Wiltshire provide?
Whiteheart Health Care Wiltshire is registered with the Care Quality Commission to provide personal care.
Which local authority is Whiteheart Health Care Wiltshire registered in?
Whiteheart Health Care Wiltshire is registered in the Wiltshire local authority area.
What is Whiteheart Health Care Wiltshire's CQC rating?
Whiteheart Health Care Wiltshire is rated Requires improvement by the Care Quality Commission (report published 29 July 2025). The full CQC inspection report is available at cqc.org.uk/location/1-18010343195.
Who is the registered manager at Whiteheart Health Care Wiltshire?
The registered manager is Odireen Gwatsvaira.
Who owns Whiteheart Health Care Wiltshire?
Whiteheart Health Care Wiltshire is operated by Whiteheart Health Care Ltd.
When was Whiteheart Health Care Wiltshire last inspected?
The Care Quality Commission published its latest report on Whiteheart Health Care Wiltshire on 29 July 2025.
Where is Whiteheart Health Care Wiltshire located?
Whiteheart Health Care Wiltshire is located in Salisbury, United Kingdom.
When did Whiteheart Health Care Wiltshire register with CQC?
Whiteheart Health Care Wiltshire first registered on 6 November 2023.
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Location
Home-care agencies near Salisbury
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Information disclaimer. Information regarding Whiteheart Health Care Wiltshire is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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