Visiting Angels North Yorkshire and West

“Date of Assessment: 19 February to 27 February 2025. The service is a care at home service. The provider was previously in breach of the legal regulations in relation to safe care and treatment and good governance. Improvements were found at this inspection and the provider was no longer in breach of these regulations. Staff understood their safeguarding responsibilities and were confident if they raised any concerns they would be dealt with promptly. Systems were in place to ensure any accidents or incidents were recorded and appropriate action was taken. Risks to individuals and staff were identified and well managed. All required checks had been undertaken prior to people commencing employment at the service. Staff received the induction, training and support they needed to carry out their roles effectively. There were sufficient staff deployed to meet people’s needs. Medicines were managed and administered safely. People’s needs were assessed and person-centred support plans and risk assessments were in place to guide staff. People’s health conditions were well documented and their capacity to consent was identified, documented and respected. Managers and staff knew people well, and respected and treated people as individuals. Staff placed great importance on ensuring people’s independence was promoted and maintained. Staff told us they felt valued and listened to. A staff member said, “If I have a problem they [managers] are always there.” Staff involved people in decisions about their care. There was an appropriate system in place to manage any complaints or concerns. The provider and registered manager worked closely together. They had a shared commitment to providing responsive person-centred care and support. There was a range of quality monitoring, auditing and oversight in place. Staff spoke very positively about the registered manager and provider and told us they were approachable and easy to contact.”