Virtuous Business Solutions Limited

“Risk assessments, care planning, safeguarding processes, medicines management and infection prevention measures were in place to support safe care delivery.”

“Staff worked collaboratively with people and professionals to manage risks, promote independence and ensure care was safe, responsive and person-centred.”

“The provider supported people to maintain their health and wellbeing and had effective systems for monitoring care and outcomes. However, improvements were needed to ensure care planning, risk assessments and Mental Capacity Act processes consistently reflected people's needs and were completed in line with legislation.”

“The provider demonstrated a positive, inclusive and person-centred culture, with leaders who were approachable, supportive and committed to improving outcomes for people.”

“Staff felt able to raise concerns, contribute to service development and access regular support, training and wellbeing resources.”

“Governance systems were in place to monitor and improve the quality of care. The provider used feedback, audits, incidents and complaints to drive continuous improvement.”

“The service worked effectively with people, relatives and external professionals to achieve positive outcomes and deliver responsive, person-centred care.”