Veemu Healthcare Office

“The care plan was well written and had recently been reviewed. It included information about how to support the person and included their views about the support they wanted. The care plan was detailed, person-centred and easy for staff to follow.”

“Risks were well managed and the plans included step by step guidance for staff to follow to ensure the person’s safety during support. The risks highlighted the physical assistance the person needed, and the care required by staff to ensure the safety of the person and themselves. The person was at the centre of their care, they had capacity to make their own decisions, and these were recorded. The person was supported to live an independent life, take full control of their life and activities of daily living. People felt the staff treated them with respect kindness and maintained their dignity when providing support.”

“Staff were well established and had worked for the provider for many years so knew the person well. The provider recruited staff safely that was in accordance with all current legislative requirements. Staff we spoke with understood the person’s needs and spoke warmly of their working relationship with them. Staff completed an induction at the beginning of their employment and received ongoing support through trainings and ongoing discussions. Staff reported having a positive relationship with the provider and felt communication was effective.”

“The provider had policies and procedures in place which were in line with legislative requirements. This meant staff possessed up to date information which kept the person safe and gave staff guidance on how to do their jobs.”

“Staff were provided with personal protective equipment (PPE) to protect people from the risk of cross infection.”

“Some systems to monitor the quality and safety of the service were in place and they were effective.”