Supreme Homecare

“Risks to people’s health, safety, and wellbeing had been identified and appropriately assessed to help ensure people received safe care and support. People told us they felt safe when receiving support from staff, who demonstrated a good understanding of safeguarding procedures and how to protect people from abuse. Effective infection prevention and control measures were in place to reduce the risk of the spread of infection. The provider followed safe recruitment practices, including carrying out appropriate pre-employment checks to ensure staff were suitable to work with vulnerable people. Medicines were managed safely and in accordance with best practice guidance.”

“People were supported by staff who had received the appropriate recruitment checks, training, and support to carry out their roles effectively. People and relatives described staff as caring and compassionate and spoke positively about the relationships they had developed with them. Staff treated people with dignity and respect and encouraged them to maintain their independence wherever possible.”

“People’s needs were assessed before support commenced, including their physical health, emotional wellbeing, and communication needs. Care was delivered in a person-centred way, and care plans were reviewed regularly to ensure they remained accurate and reflective of people’s current needs. Effective systems were in place for managing complaints, and people’s communication needs were appropriately supported.”

“Systems and processes were established to monitor the quality and safety of the service. Staff reported positive working relationships with the provider and felt communication within the service was effective. Quality assurance systems enabled the provider to effectively oversee and continuously monitor the service.”