Vale of York Intermediate Care service
Old Malton Road, Malton, North Yorkshire, YO17 7HH · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since December 2012.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: North Yorkshire
- Registered manager: Debra Jane Wharrick
- Run by: North Yorkshire Council
The inspection record
Rated Requires improvement overall. Report published 7 May 2026.
“Date of the assessment: 16 February to 31 March 2026. The Vale of York Intermediate Care Service is a domiciliary service which provides short-term personal care support to people living in their own homes. At the time of the assessment 11 people were receiving support with their personal care.”
“We have assessed the service against ‘right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“We found a breach of regulation in relation to good governance. Effective systems were not in place to assess the quality and safety of the service and to drive improvement. This included the absence of risk management plans and records to support the safe administration of medicines.”
“However, people were protected from abuse. Staff understood the need to escalate any concerns and how to do this. Staff were reliable and knowledgeable, taking the time to get to know people. Staff completed medicines training and their competency to safely administer these was assessed.”
“The staff team worked well together and shared information appropriately with health and social care professionals. People were asked what they wanted to achieve and the support was tailored accordingly.”
“People described their experience of the care provided as really positive, noting staff were kind and caring in their approach and considered their dignity. People’s independence and choice was actively promoted. Staff confirmed they felt well supported in their role noting the registered manager was approachable and compassionate.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
Older reports from the CQC's previous inspection approach
Inspected 15 August 2017, rated Good
Inspected 31 March 2015, rated Good
Frequently asked questions
What services does Vale of York Intermediate Care service provide?
Vale of York Intermediate Care service is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Vale of York Intermediate Care service registered in?
Vale of York Intermediate Care service is registered in the North Yorkshire local authority area.
What is Vale of York Intermediate Care service's CQC rating?
Vale of York Intermediate Care service is rated Requires improvement by the Care Quality Commission (report published 7 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-548123762.
Who is the registered manager at Vale of York Intermediate Care service?
The registered manager is Debra Jane Wharrick.
Who owns Vale of York Intermediate Care service?
Vale of York Intermediate Care service is operated by North Yorkshire Council.
When was Vale of York Intermediate Care service last inspected?
The Care Quality Commission published its latest report on Vale of York Intermediate Care service on 7 May 2026.
Where is Vale of York Intermediate Care service located?
Vale of York Intermediate Care service is located in Malton, United Kingdom.
When did Vale of York Intermediate Care service register with CQC?
Vale of York Intermediate Care service first registered on 20 December 2012.
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Location
Home-care agencies near Malton
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Information disclaimer. Information regarding Vale of York Intermediate Care service is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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