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Unclaimed listing CQC record · synced 13 October 2026

United Care (UK) Ltd

St Lukes Social Enterprise Centre, 85 Tarling Road, Unit 6, 2nd Floor, London, E16 1HN · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding

The CQC says: “The service is performing well and meeting our expectations.” Read the CQC report

Safe GoodEffective Good carried forwardCaring Good carried forwardResponsive Good carried forwardWell-led Good

Report published 18 June 2025

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since October 2013.
  • Supports: older people (65+), people with dementia, physical disabilities, sensory impairment and mental health conditions
  • Local authority: Newham
  • Registered manager: Bernice Emefe Afi Gavua
  • Run by: United Care (UK) Ltd

The inspection record

Rated Good overall. Report published 18 June 2025.

“United Care (UK) Ltd is a domiciliary care service providing support to people who live in their own home. They provide support with personal care. This is where people receive help with tasks related to personal hygiene and eating. At the time of the inspection the service was supporting 10 people. This service registered with us on 2 October 2013. We had previously inspected this service in 2019. As a result of that inspection we rated the safe, effective, caring, responsive and well led domains as good. We had also rated the service as good overall.”

“This was a planned inspection of the safe and well-led key questions. We visited the providers office base, spoke with staff, people who use the service and their carers. We also looked at a range of documentation relating to how the service was provided. As a result of this inspection our ratings did not change.”

Show the full assessment summaryHide the rest of the summary

“Whilst the manager had been in post since 2018, they had not registered with CQC. We raised this with the provider during our assessment. The provider told us they would take action to address this without further delay.”

“Steps had been taken to safeguard people from abuse and risk assessments were in place to help mitigate risks people faced. There were enough staff to support people and robust staff recruitment practices were in place. Medicines were managed in a way that was safe. The provider followed good practice in relation to infection prevention and control. The provider had various quality assurance and monitoring systems in place to help drive improvements. Staff and people who used the service spoke positively about the leadership team and there was a shared and open culture at the service.”

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The Care Quality Commission · Read the CQC report

Older reports from the CQC's previous inspection approach

Inspected 28 January 2019, rated Good

Inspected 21 December 2016, rated Good

Frequently asked questions

What services does United Care (UK) Ltd provide?

United Care (UK) Ltd is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is United Care (UK) Ltd registered in?

United Care (UK) Ltd is registered in the Newham local authority area.

What is United Care (UK) Ltd's CQC rating?

United Care (UK) Ltd is rated Good by the Care Quality Commission (report published 18 June 2025). The full CQC inspection report is available at cqc.org.uk/location/1-975767596.

Who is the registered manager at United Care (UK) Ltd?

The registered manager is Bernice Emefe Afi Gavua.

When was United Care (UK) Ltd last inspected?

The Care Quality Commission published its latest report on United Care (UK) Ltd on 18 June 2025.

Where is United Care (UK) Ltd located?

United Care (UK) Ltd is located in London, United Kingdom.

When did United Care (UK) Ltd register with CQC?

United Care (UK) Ltd first registered on 2 October 2013.

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Location

St Lukes Social Enterprise Centre, 85 Tarling Road, Unit 6, 2nd Floor, London, E16 1HNOpen in Google Maps

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Information disclaimer. Information regarding United Care (UK) Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.