Ashton Care Ltd

“People’s care plans were well written with a level of detail that made it easy for staff to follow. Plans were person centred, outlining skills people already had and areas of support they required to maximise their independence.”

“People who used the service and their families told us that they were happy with the support they received. Many who we spoke to told us about the consistency in having the same staff which helped. They told us about how staff are friendly and supportive and how they supported their loved ones to engage in different activities.”

“The staff we met were well established and understood people’s needs. They told us that they received the training they needed to do their jobs and could approach the Registered manager for support whenever they needed to. Staff also told us how they felt confident in being able to talk to their managers if they needed to share any concerns.”

“A professional we spoke to told us that they felt the provider kept people safe and added how the provider is committed to the wellbeing of people it supported.”

“The provider had robust systems in place to meet the needs of the people in both the community setting and within its supported living service. However, were needed in the way medicines administration was recorded.”

“We carried out our last assessment of this service on 15 March 2023. Our overall rating was ‘requires improvement’. At this assessment we have rated the service overall ‘good’.”