Unit 2N, First Floor

“People can only be deprived of their liberty to receive care and treatment when this is in their best interests and legally authorised under the Mental Capacity Act 2005 (MCA).Where people may need to be deprived of their liberty in order to receive care and treatment in their own homes, an application can be made to the Court of Protection who can authorise deprivations of liberty. We checked whether the service was working within the principles of the MCA and found it was. No people using the service were currently subject to any Court of Protection authorisations.”

“People’s care requirements had been assessed prior to them receiving support from the service and were regularly reviewed to ensure people received care and support to meet their current needs.”

“Care plans, risk assessments and medicines records supported people to maintain choice, control and independence. Care records were fully accessible to staff, and we received positive feedback from the staff team about the content and information contained within care records.”

“There were systems in place to safeguard people from abuse. Staff we spoke with understood their responsibilities in relation to identifying and escalating safeguarding concerns. Environmental risks in people's homes had been assessed to ensure staff safety when providing care. There were systems in place to support safe and effective lone working, and staff told us communication from the service management was good.”

“Staff had been recruited safely and received an induction, training and regular supervision to support them in their role. Staff meetings took place and staff had opportunities to share knowledge and learning. There were effective systems to ensure people had a stable staff team supporting them, which built friendship and trust, this also promoted continuity in people’s care. Care staff confirmed they had time to ensure all care needs were provided during visits.”

“Care staff always asked people for consent before providing care and ensured people’s dignity and independence were maintained and supported. People were supported to be independent and have choice and control over their lives. Staff we spoke with were very passionate about providing a high standard of care to people. One staff member said, “My clients have all earned my respect, so giving compassionate care to them is a privilege, a pleasure.””

“There were a number of channels for people to share their views and provide feedback. People and staff felt able to raise any concerns and felt these would be appropriately responded to. There were systems to observe care provision by the service management to ensure care delivery was of a high standard.”

“The service was well managed. Staff were very positive about their employment and the service management. Governance systems and regular auditing and oversight supported the service to continue to…”