UKG Care Havant
Unit C2, Cairo Place, 7 Penner Road, Havant, PO9 1QN · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since July 2014.
- Supports: older people (65+), people with dementia, physical disabilities and adults under 65
- Local authority: Hampshire
- Registered manager: Marshalla Jane Fenton
- Run by: UKG Lifestyle Limited
The inspection record
Rated Requires improvement overall. Report published 3 December 2025.
“Date of inspection: 08 October 2025 to 21 October 2025. UKG Care Havant is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 61 people were receiving support with personal care. This was a comprehensive assessment of all 5 key questions triggered by concerns in relation to complaints, call times and our ongoing monitoring of the service. We reviewed all 33 quality statements related to the 5 key questions, Is the service safe, effective, caring, responsive and well-led?”
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“We found a breach of regulation in relation to good governance. We found concerns in relation to the robustness of the governance systems and records. Quality monitoring systems and records needed to be strengthened to ensure any shortfalls would be identified promptly going forward. You can find more details of our concerns in the quality statement findings.”
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“Records of people’s risks were not always comprehensive and did not always support staff to keep people safe. Medicines records did not support good practice in relation to ‘as required’ medicines. Information in people’s homes in relation to managing fire and oxygen risks needed to be more robust. Staff were stretched at times and people had on these occasions not received their care at the times agreed. Staff were recruited safely and were provided with training to support them in their roles. Staff told us they felt supported by the provider and senior staff and were provided with supervisions. People were supported to have choice and control and were involved in planning their care. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to allow people to express any concerns or complaints they may have. However, records did not show the provider’s complaints policy was always followed and how lessons had been learned from incidents and complaints to improve the service.”
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“We have asked the provider for an action plan in response to the concerns found at this assessment.”
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Older reports from the CQC's previous inspection approach
Inspected 21 July 2021, rated Good
Inspected 7 November 2019, rated Requires improvement
Inspected 27 January 2017, rated Good
Inspected 20 October 2015, rated Requires improvement
Frequently asked questions
What services does UKG Care Havant provide?
UKG Care Havant is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is UKG Care Havant registered in?
UKG Care Havant is registered in the Hampshire local authority area.
What is UKG Care Havant's CQC rating?
UKG Care Havant is rated Requires improvement by the Care Quality Commission (report published 3 December 2025). The full CQC inspection report is available at cqc.org.uk/location/1-1543565397.
Who is the registered manager at UKG Care Havant?
The registered manager is Marshalla Jane Fenton.
Who owns UKG Care Havant?
UKG Care Havant is operated by UKG Lifestyle Limited.
When was UKG Care Havant last inspected?
The Care Quality Commission published its latest report on UKG Care Havant on 3 December 2025.
Where is UKG Care Havant located?
UKG Care Havant is located in Havant, United Kingdom.
When did UKG Care Havant register with CQC?
UKG Care Havant first registered on 18 July 2014.
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Location
Home-care agencies near Havant
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Information disclaimer. Information regarding UKG Care Havant is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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