Dolphin Homes Ltd Supported Living Services Office

“We found 2 breaches of regulations in relation to person-centred care and governance.”

“People’s assessed needs were not always managed safely. People were not always supported to eat healthily and were not always engaged in meaningful activities. Medicines were not always managed safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.”

“People were supported to have choice and control in some areas, could give feedback on their care, and were supported by staff who knew them well and treated them with kindness and respect.”

“Staff were recruited safely and received appropriate training and supervision. Staff were trained to respond and raise safeguarding concerns both internally and to external agencies.”

“The service learned from incidents and action was taken to ensure improvements were made where needed.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance.”

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