Tigheaven Ltd

“Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“Assessment activity started on 29 April 2025 and ended 11 June 2025. This inspection was announced and carried out in response to concerns about record keeping. This was a comprehensive assessment, and we looked at all the quality statements. There was a registered manager in place at the time of this assessment. During the assessment, we spoke to 3 people, 6 relatives and 5 care staff. We also received feedback from 2 healthcare professionals about the service.”

“The last rating for the service under the previous provider was good. During this assessment, the overall rating is inadequate. The service was found to be in breach of 6 regulations in relation to safe care and treatment, need for consent, person centred care, staffing, fit and proper persons employed and good governance.”

“Effective systems and processes were not in place to assess, monitor and improve the quality and safety of the services being provided to people. Improvement was needed in relation to assessing risk, staff deployment and training, recruitment checks, medicines and consent to care. Complete and contemporaneous records had not always been kept about people’s care and treatment. Effective systems were not in place to respond to and manage incidents, safeguarding and complaints. Records were not always being maintained securely.”

“CQC have decided to take enforcement action against the service, we will publish this information on our website after any representations and/or appeals have been concluded.”

“This service is being placed in special measures. The purpose of special measures is to ensure that services providing inadequate care make significant improvements. Special measures provide a framework within which we use our enforcement powers in response to inadequate care and provide a timeframe within which providers must improve the quality of the care they provide.”

“Assessments of people’s needs were carried before people started using the service. People were protected from the spread of infection. Staff we spoke with told us they felt supported by the registered manager. Healthcare professionals spoke positively about the service.”