The Care Net
5 High Street, Lechlade, GL7 3AD · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
The Care Net is a home care agency based in Lechlade, Gloucestershire (GL7). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care. CQC records list its specialisms as Caring for adults over 65 yrs, Caring for adults under 65 yrs, Dementia, Learning disabilities, Mental health conditions, Physical disabilities and Sensory impairment. CQC records give its local authority as Gloucestershire. CQC rated it Good at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2017.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Gloucestershire
- Registered manager: Karen Amy Riggs
- Run by: EBridge International Ltd
The inspection record
Rated Good overall. Report published 13 October 2026.
“About the service”
“The Care Net is a home care agency providing personal care and support to people living in their own homes. At the time of this assessment the service was providing support to 10 people under the regulated activity of personal care.”
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“Who the service is for”
“The Care Net provides support to older and younger adults, some of whom may be living with dementia, physical disabilities and sensory impairments.”
“Key findings”
“We carried out this assessment on 14 to 24 September 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”
“We checked whether the service was working within the principles of the Mental Capacity Act 2005. We found that staff and leaders worked within the MCA. People were not subject to unlawful or excessive restrictions; they had choice, control and freedom over their lives. We saw communication was considered within mental capacity assessments to ensure people were able to fully participate in any decisions requiring support.”
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“People were supported by enough staff who had the skills and knowledge to support them safely. Staff spoke positively about the support they received from leaders, which empowered them to deliver compassionate, person-centred care and achieve exceptional outcomes for people. The service had a robust and well-planned induction programme that supported staff to develop the skills, knowledge and values needed to deliver high quality care. New staff were given time to get to know people, understand their preferences and build meaningful relationships before working independently.”
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“Medicines were administered safely by trained and competent staff who understood people's individual needs. One staff member told us, “There are spot checks done and there is an assessor that observes us. There are medicine administration records that get reviewed and signed off.””
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“The provider fostered a culture where people felt safe, listened to, and supported. Open and honest communication was encouraged, respected and valued. People and staff had confidence that any concerns would be addressed promptly. Opportunities to feedback about the service and care were provided.”
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“The service benefited from strong and effective leadership that promoted a culture of openness, learning and continuous improvement. Managers were highly visible and approachable, ensuring people, relatives and staff felt listened to and supported. Clear governance arrangements, combined with proactive oversight, enabled the service to maintain high standards of care and respond quickly to changing needs. One staff member commented, “I think it is really good company. I would recommend for anyone to work for us really. It is more on a personal level, and we can see clients that have gone from being self-sufficient to having barriers put in place by their condition and we are there to remove these barriers. It is a very rewarding job.””
Frequently asked questions
What services does The Care Net provide?
The Care Net is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is The Care Net registered in?
The Care Net is registered in the Gloucestershire local authority area.
What is The Care Net's CQC rating?
The Care Net is rated Good by the Care Quality Commission (report published 13 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-3775666183.
Who is the registered manager at The Care Net?
The registered manager is Karen Amy Riggs.
Who owns The Care Net?
The Care Net is operated by EBridge International Ltd.
When was The Care Net last inspected?
The Care Quality Commission published its latest report on The Care Net on 13 October 2026.
Where is The Care Net located?
The Care Net is located in Lechlade, United Kingdom.
When did The Care Net register with CQC?
The Care Net first registered on 5 May 2017.
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Information disclaimer. Information regarding The Care Net is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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