The Briars Residential Care Home

“The Briars Residential Care home is a care home that supports older people and for those living with dementia. A maximum of 17 people can be accommodated in the adapted premises. A responsive assessment was carried out in response to information we had received. We examined areas of safety management and found that issues relating to staffing, medicines, and the environment had presented challenges for the new owners, but these had been responded to and solutions found.”

“Improvements to the premises were being made, which enhanced the appearance and safety of the service. There were processes in place to ensure a programme of maintenance and repair was followed. The home was clean. There were enough staff to meet people’s needs and they knew how to support people in a person-centred way, and in a way that promoted their independence. Risks were managed and staff had guidance to follow which was contained within care plans. People were given their medicines safely and improvements had been made to the processes to improve safety and recording. Staff treated people with kindness and respect, and knew people they supported well. Staff were well trained to carry out their role and received positive support from management. People were actively involved in decision making about their care, and staff ensured people and their families felt included and their views and preferences were listened to and acted upon. Oversight and governance processes had been improved and were being used to improve the quality of care. We saw lessons had been learned from incidents, complaints and feedback. For example, medicines management.”