Trust Homecare Solution South Suffolk Limited

“Date of Assessment: 28 October 2024 to 8 November 2024. The service is a care at home service providing support to people of all ages who may have physical or mental health needs.”

“The provider had a good learning culture and people could raise concerns. Staff supported people in line with their choices and preferences. The provider had sponsored the core group of staff from another country and ensured that the appropriate employment checks had been undertaken. Staff understood safeguarding procedures and how to raise concerns. The manager undertook risk assessments and put in placed measures to mitigate risks to people’s wellbeing. Staff had been recruited safely in line with sponsorship guidelines for recruitment of staff from abroad. Staff told us they received regular training and observations, both face to face and virtually. The manager used a training system where staff completed online mandatory training, and which demonstrated that staff had passed competency assessments. However, the manager did not always record all observations, and where recording was documented, it was not clear what was being observed and how care staff had been assessed. This was immediately actioned. Staff supported people with future planning, including advance decisions, working with other health and social care professionals to adapt care provided, supporting people to maintain their independence. Staff told us their wellbeing was supported and gave examples of how they had been supported to settle into a new country.”