Taylor Support Hub

“Date of assessment: 9 October 2024 to 17 October 2024. This service provides personal care to people in their own homes as well in other settings including community facilities and supporting people on residential breaks. The service provides support to both children and adults. This assessment was carried out in response to concerns we received about the quality and safety of the care provided to people. We found 2 breaches of the legal regulations in relation to consent and governance. We found improvements were needed to ensure people were consistently supported safely and that their rights were protected. The provider did not have effective systems and processes in place to monitor the quality of care people received, and they had not always identified areas to improve.”

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”