Neighbourly Helpers Ltd

“We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. The service met the requirements of the ‘Right support, right care, right culture’ guidance and promoted people’s rights, independence and equality.”

“People experienced positive, person‑centred support. People and relatives consistently told us staff knew their family members well, respected their individual needs and preferences and supported them to make day‑to‑day choices. Staff promoted people's dignity, independence and rights. People had access to activities they enjoyed both at home and in the community. Relatives said communication was open and responsive and staff involved them appropriately in people’s care.”

“People were protected from avoidable harm, and staff understood how to recognise and respond to safeguarding risks. Risk assessments and communication passports helped staff support people safely, including when they moved between services. Staff were recruited safely. When needed, people received their medicines as prescribed.”

“People were supported to have maximum choice and control of their lives. The provider’s policies and procedures supported this. People were encouraged to take responsibility for decisions and staff supported them to identify potential benefits and costs so they could make informed choices. The service was compliant with the Mental Capacity Act (MCA), and appropriate assessments and best‑interest decisions processes to ensure people’s rights were maintained.”

“Staff recognised changes in people’s health and sought timely input from healthcare partners. Care plans were personalised and regularly reviewed. People were supported to express their preferences and plan for the future. People had information presented in a way they could understand and in formats which matched to their individual communication needs.”

“People, relatives and staff believed managers and the staff worked well together. Staff felt supported, encouraged and motivated by the managers. Governance systems were in place and were used to monitor quality, respond to feedback and maintain oversight of key risks.”