SureCare Gateshead
Office B4, Design Works, William Street, Felling, Gateshead, NE10 0JP · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since May 2024.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: Gateshead
- Registered manager: Debra Douglass
- Run by: Tyne & Wear Care Services Ltd
The inspection record
Rated Good overall. Report published 17 March 2026.
“We carried out an assessment of SureCare Gateshead between 29 January and 9 March 2026. We received telephone feedback from people and relatives on 4 February 2026, and then reviewed documents remotely. This was the first assessment since the service was registered. SureCare Gateshead provides personal care to people living in their own homes.”
“The provider had systems and processes to keep people safe, including safeguarding. Staff understood these and felt confident to report concerns. People had personalised care plans and risk assessments that supported safe, independent living. There were enough trained and competent staff to meet people’s needs, and staff worked well together. New staff were recruited safely. Medicines were well managed, and infection prevention and control arrangements were effective. People were supported to maintain their health and wellbeing and told us care had improved their quality of life.”
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“Staff treated people as individuals and promoted their dignity, independence and choice. The provider made sure people could access information in ways that suited them and supported people to plan for the future.”
“Leaders promoted an open, inclusive and person-centred culture and were accessible to staff. Governance systems were effective in monitoring quality, learning from information and improving the service. The provider had a business continuity plan, although we found this required further development to give more detailed guidance about handling specific incidents. People, relatives and staff were encouraged to give feedback, and the service used this to improve. ”
Frequently asked questions
What services does SureCare Gateshead provide?
SureCare Gateshead is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is SureCare Gateshead registered in?
SureCare Gateshead is registered in the Gateshead local authority area.
What is SureCare Gateshead's CQC rating?
SureCare Gateshead is rated Good by the Care Quality Commission (report published 17 March 2026). The full CQC inspection report is available at cqc.org.uk/location/1-19322948149.
Who is the registered manager at SureCare Gateshead?
The registered manager is Debra Douglass.
Who owns SureCare Gateshead?
SureCare Gateshead is operated by Tyne & Wear Care Services Ltd.
When was SureCare Gateshead last inspected?
The Care Quality Commission published its latest report on SureCare Gateshead on 17 March 2026.
Where is SureCare Gateshead located?
SureCare Gateshead is located in Gateshead, United Kingdom.
When did SureCare Gateshead register with CQC?
SureCare Gateshead first registered on 23 May 2024.
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Home-care agencies near Gateshead
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Information disclaimer. Information regarding SureCare Gateshead is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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