Living Well North Ltd

“Date of Assessment: 29 July to 28 August 2025. The service is a care at home service registered to provide support to older people and younger adults, including people who may live with dementia, mental health, sensory impairment, eating disorder or physical disability needs. At the time of inspection there were 21 people using the service and of those people 8 were receiving the regulated activity personal care. This was the first rated inspection of the service. A registered manager was in place, who is registered with the Care Quality Commission and is legally responsible to ensure that the service is compliant with legal and regulatory requirements. There were enough staff with the necessary skills, qualifications and experience. However, improvements were needed to roster management to ensure people received consistent care from staff they knew. This would support better communication to ensure that staff and people were kept informed, including when staff were going to be late for a call.”

“People were treated with kindness and compassion. Staff protected their privacy and dignity. Staff received training to maintain quality care. People’s care records and medicines records did not all provide guidance to ensure people received safe and person-centred care. People were supported to ensure their health care needs were met. Most systems were effective and in place to protect people and ensure their safety. They were supported to take risks to improve their quality of life. However, some improvements were needed to staff recruitment, risk management and medicine management to ensure people’s safety. Systems were in place to monitor the quality and safety of the service; however some improvements were identified.”