Sevacare – Birmingham Central

“Sevacare Birmingham Central is a domiciliary care provider supporting people in their own homes. Not everyone using Sevacare Birmingham Central receives a regulated activity; CQC only inspects the service being received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do, we also take into account any wider social care provided. At the time of the inspection the service was supporting 215 people. This assessment was completed on 19 February 2024. We visited the office location on 04 March 2024 to see the registered manager, office staff and care staff; and to review care records and policies and procedures. On 05 March two experts by experience made telephone calls to people who used the service and their relatives. An expert by experience is a person who has personal experience of using or caring for someone who uses this type of care service. We spoke with 8 people, 14 relatives. We received feedback from the local authority and professionals linked to the service. We looked at the following quality statements; learning culture, safe systems, pathways and transitions, safeguarding, involving people to manage risks, safe environments, safe and effective staffing, infection prevention and control, medicines optimisation; person-centred care, care provision, integration and continuity, providing information, listening to and involving people, equity in access, equity in experiences and outcomes, freedom to speak up, workforce equality, diversity and inclusion, partnerships and communities.”