Senacare Ltd – Sutton

“People were involved in assessments of their needs and received person-centred care and support. Their care and support was reviewed with them to check this continued to meet their needs. Staff supported people to stay healthy and well and achieve their care goals and desired outcomes. People received their medicines when they needed them. Staff understood people had the right to consent to their care and made sure this was obtained before providing this.”

“People were supported to have choice and control and to maintain their independence. They received information from the provider that reflected their preferred communication needs. People received fair and equal treatment. Staff understood people’s rights and how these should be met.”

“The service was led by managers who understood the needs of people using the service. They encouraged people and staff to raise concerns and took action when issues were identified. Managers encouraged a culture of learning, inclusion, and partnership working at the service, focused on helping people stay safe and receive care and support which met their needs.”

“Governance systems were in place to monitor and review the safety and quality of the service. However, these had not been entirely effective because the provider had not sent information they were required to do so, to CQC, without delay. We were satisfied this was an oversight on their part, and they took immediate action after our site visit to make sure appropriate measures were in place to support timely reporting of information to CQC.”