Exodus Health Care Services

“People were involved in decisions about their care and felt comfortable with staff. They told us staff supported them to be as independent as possible. They respected people’s individual differences, culture and beliefs. People told us they felt comfortable speaking with staff and, overall, felt any concerns raised were dealt with appropriately.”

“Recently the management team had to change care workers rotas to ensure they were getting sufficient breaks between shifts. Staff found this system improved their work life balance and enabled them to have sufficient rest and relaxation between shifts. This had caused some teething difficulties with timings of care calls. However, people told us this had improved and staff stayed the length of time required to meet people’s care needs.”

“There were systems in place to review the quality and safety of care delivery. This included getting regular feedback from people about their experiences of care. Governance systems had identified where improvements were required, including in relation to the quality of daily notes and call times. The management team had implemented more robust systems to monitor these and were in the process of transferring to a fully electronic care records and management system which they expected would further improve the quality and accuracy of recording.”