Reline Care Ltd

“The provider had not embedded an effective call monitoring system to ensure people received their care at the agreed times. Management audits and checks had failed to address staff lateness. This meant people did not always receive their care when they wanted it. The provider did not demonstrate a culture of continuous learning and improvements. Staff punctuality and ? was identified as a concern at our last inspection. At this assessment, we found the provider had not made the necessary improvements.”

“People’s needs were assessed. However, the timing of their care was not always provided in line with their assessed needs and preferences.”

“Staff had access to up to date information about people’s care needs. People had a range of risk assessments in place detailing the support they needed to keep them safe. Staff understood how to keep people safe and were clear about who they could talk to if they had any concerns. Staff told us they received training which equipped them with the skills they needed to do their jobs.”

“People were involved in decision making and people’s capacity to make decisions was assessed and documented.”

“Health professionals told us they felt people were safe. They told us staff were vigilant in noticing people’s changing needs. One health professional told us, “The compassionate and attentive approach the staff take has clearly made a positive impact in the overall quality of the person’s life. They have taken time to get to know the person and have been able to keep good records about all aspects of the person’s health.””