Reignscare Ltd

“We identified breaches of legal regulations relating to safe care and treatment, staffing, fit and proper persons employed and good governance.”

“The provider did not always assess and plan for people’s needs and the risks they were exposed to. This meant they could not provide assurances that care was planned in a personalised way to meet their needs and mitigate risks. There was limited guidance and information for staff on how to meet people’s needs.”

“The provider did not operate effective systems for recruiting staff to ensure they were suitable and had the skills needed to provide safe care. Staff did not have access to training and support they needed to provide evidence-based care. This placed people at risk of receiving inappropriate or unsafe care.”

“The provider’s systems for monitoring and improving the quality of the service were not always effective. Records about people and staff were not always clear, accurate or up to date.”

“We have asked the provider to complete an action plan telling us how and when they will make the required improvements.”

“The provider had a range of suitable policies and procedures which reflected guidance and legislation. Staff told us they enjoyed working at the service and they felt there was good informal support. Staff arrived on time and provided care people wanted and needed. Staff worked well with external professionals to help make sure people received joined up care.”