Redroof House Supported Living

“Risk assessments and care plans were not audited to ensure accuracy. Although safe levels of staffing were observed, staffing numbers and hours were not recorded meaning the provider could not be assured that people were in receipt of their commissioned hours. Systems did not evidence that people were always active during the day or provide oversight of medicine administration. Limited systems were in place to learn lessons from events that occurred within the service.”

“Governance systems were not operating effectively as they had not identified these shortfalls. This meant we identified a breach of legal regulation in relation to good governance. We have asked the provider for an action plan in response to the concerns found at this assessment.”

“Staff were aware of their responsibility to protect people from harm and abuse. Staff felt supported by the management team, liked working at the service and said there was good teamwork. Recruitment processes were safe and there was an induction and training programme for staff, including supervisions.”

“The Service followed the Mental Capacity Act 2005 (MCA). Where people needed to have restrictions in place, to keep them safe, this was done in their best interests and followed correct legal procedures, known as Deprivation of Liberty Safeguards (DoLS).  ”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”

“We found the service was meeting this guidance, which meant people were supported in a way which maximised their dignity, choice and access to their local community.”

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