Flow Healthcare-Surrey
1-3 East Street, Epsom, KT17 1BB · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
Flow Healthcare-Surrey is a home care agency based in Epsom, Surrey (KT17). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care. CQC records list its specialisms as Caring for adults over 65 yrs, Caring for adults under 65 yrs, Caring for children, Dementia, Learning disabilities, Mental health conditions, Physical disabilities and Sensory impairment. CQC records give its local authority as Surrey. CQC rated it Good at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2016.
- Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions, adults under 65 and children
- Local authority: Surrey
- Registered manager: Oluwatope Eneyi Aworunse
- Run by: Flow Healthcare. Ltd
The inspection record
Rated Good overall. Report published 3 November 2026.
“Date of assessment: 15 October to 20 October 2026”
“Flow Healthcare-Surrey is a domiciliary care agency providing personal care and support to people in their own homes. This included people with physical disabilities, health conditions and a learning disability. Some people were also living with dementia. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 101 people receiving personal care at the time of the assessment.”
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“We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. This was because the service was currently providing personal care to some people with a learning disability.”
“The registered manager had good oversight of the service. We found some shortfalls in staff travelling time as well as the time staff stayed for care calls. This had also been identified by the registered manager during their routine auditing. Although efforts were being made to reduce the occasions in which this happen, it was an area the registered manager still needed to work on.”
“Despite this, Flow Healthcare – Surrey was a well-led service and one where staff were happy to work. Staff said they enjoyed their role, felt supported and received all of the training they required to ensure they were competent and confident doing the job.”
“Information on people was clear and detailed which gave staff the guidance they needed on how to care for a person as well as how they could help ensure the person was kept safe and free from the risk of harm.”
“Staff understood people’s individuality and they adapted their care to support people in the most appropriate way. This included involving external health professionals to obtain guidance and advice.”
“Staff knew they needed to obtain people’s consent prior to providing care and they did this in line with the Mental Capacity Act 2005. Staff supported people to retain their independence where they could and respected people’s choices and decisions.”
“Staff said they felt they were treated fairly by the registered manager and said they would have no hesitation in speaking up should they have any concerns. They had the opportunity to meet with one another through staff meetings and talk on a one-to-one basis with their line manager through supervisions.”
“The registered manager checked the service for its quality and shared any learning for incidents and accidents through the wider staff team.”
Frequently asked questions
What services does Flow Healthcare-Surrey provide?
Flow Healthcare-Surrey is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Flow Healthcare-Surrey registered in?
Flow Healthcare-Surrey is registered in the Surrey local authority area.
What is Flow Healthcare-Surrey's CQC rating?
Flow Healthcare-Surrey is rated Good by the Care Quality Commission (report published 3 November 2026). The full CQC inspection report is available at cqc.org.uk/location/1-2939903670.
Who is the registered manager at Flow Healthcare-Surrey?
The registered manager is Oluwatope Eneyi Aworunse.
Who owns Flow Healthcare-Surrey?
Flow Healthcare-Surrey is operated by Flow Healthcare. Ltd.
When was Flow Healthcare-Surrey last inspected?
The Care Quality Commission published its latest report on Flow Healthcare-Surrey on 3 November 2026.
Where is Flow Healthcare-Surrey located?
Flow Healthcare-Surrey is located in Epsom, United Kingdom.
When did Flow Healthcare-Surrey register with CQC?
Flow Healthcare-Surrey first registered on 7 October 2016.
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Location
Home-care agencies near Epsom
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Information disclaimer. Information regarding Flow Healthcare-Surrey is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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