Radis Community Care (Gloucester)

“People were supported by regular staff who were reliable and provided personalised care. Care plans and risk assessments were in place to guide staff on how best to support people and their needs. However, the provider had not ensured people’s capacity to make decisions was assessed as part of their care planning arrangements.”

“We have asked the provider for an action plan in response to the concerns found at this assessment.”

“Systems were in place to monitor the quality of the service being provided and staff development. However, some of the providers monitoring systems had not been effective in driving improvement and to ensure the service was compliant.”

“The providers management team were working hard to make the improvements needed and were passionate about doing things right for both people using the service and staff. Staff felt comfortable raising concerns to the registered manager. Staff received relevant training and support; however, we found some improvements were needed to the monitoring of staff development to enable the registered manager to have a clearer oversight of staff training and support needs. Recruitment processes were in place and pre-employment checks completed; however, we identified some improvements were needed.”