Provision Care Ltd

“As this was a small service, we could only gather feedback from a limited number of people. To enable our assessment to be as comprehensive as possible we reviewed multiple records the provider held to enable us to make an informed judgement of the quality of care provided. We also spoke with care staff, the registered manager and care coordinator and reviewed feedback from health professionals. We also looked at care plans, recruitment files, audits and quality assurance records.”

“Risks to people's health had been identified and were monitored and managed safely. Staff understood their roles and responsibilities to provide ongoing safe care. Safely recruited staff received ongoing training to ensure they could meet people’s needs safely; this included medicines administration and specific training to support and monitor people’s healthcare. Checks were in place to ensure staff followed the provider’s policies and procedures including best practices in relation to infection prevention and control and people’s mental capacity to consent to care and treatment.”

“The culture in the service was positive. The registered manager was open and transparent and welcomed feedback. There was a strong emphasis on teamwork and good communication across the service. Enough suitably experienced staff were deployed to ensure care was delivered at the time it was arranged for.”