ProAce Healthcare Services Ltd

“Date of Assessment: 4 to 12 December 2024. The service is a care at home service providing support to older people, younger adults living with dementia, mental health conditions and physical disabilities. At the time of assessment there were 70 people receiving the regulated activity. This was the first rated inspection of the service. Staff spoke positively about working at the service and the people they cared for. People received effective care that met their needs. They were treated with kindness and compassion. Staff protected their privacy and dignity. Processes were in place to assess risks associated with people’s care and their home environment. People were protected and kept safe. There were enough staff with the necessary skills, qualifications and experience. The service had a good learning culture and people could raise concerns. Managers investigated incidents thoroughly. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff knew people’s needs, however care plans required further detail of people’s preferences, mental capacity and communication needs to help ensure all staff provided person-centred care. Staff managed medicines well and involved people in planning any changes. Mostly effective systems were in place to monitor the quality and safety of the service. Staff and leaders demonstrated a listening culture and were open to learning and improvements.”