Campbell Court
Penrith Road, Hebburn, NE31 2RG · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since March 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, mental health conditions and adults under 65
- Local authority: South Tyneside
- Registered manager: Donna Marie Kelly
- Run by: Springfield Home Care Services Limited
The inspection record
Rated Good overall. Report published 14 May 2025.
“Date of assessment: 19, 20 and 27 February 2025. We looked at quality statements in all domains.”
“The service is an extra care service, which provides personal care for people living in their own apartments within the scheme. We inspected the service as it was previously unrated and there had been concerns raised to us about staffing levels. We found no evidence to support these concerns and the service performed well against the majority of statements we looked at. There were areas for improvement in governance and managing risk assessments, but we were assured of the actions taken by the provider and their plans.”
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“Senior leaders were responsive to feedback. Staff had stepped up well in the planned absence of the registered manager. They contributed to an open, inclusive approach and a supportive culture. Staff were confident and competent in their roles, and had built mutually respectful relationships with people who used the service. The atmosphere was welcoming and vibrant, with people enjoying their own independence as well as opportunities to meet new people and maintain relationships.”
“Staffing levels were safe. Nighttime staffing levels had recently been reviewed and as a result reduced, but there were clear emergency procedures in place. People we spoke with had no concerns regarding staffing. There was no reliance on agency staff and people experienced a good standard of care continuity. This had a positive impact on the atmosphere and staff morale.”
“Staff worked well with other health and social care partners to reduce the risks people faced and improve their quality of life. They were due to receive additional support from a regional manager to ensure all aspects of governance and oversight could be maintained whilst the registered manager was away.”
Frequently asked questions
What services does Campbell Court provide?
Campbell Court is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Campbell Court registered in?
Campbell Court is registered in the South Tyneside local authority area.
What is Campbell Court's CQC rating?
Campbell Court is rated Good by the Care Quality Commission (report published 14 May 2025). The full CQC inspection report is available at cqc.org.uk/location/1-14980670608.
Who is the registered manager at Campbell Court?
The registered manager is Donna Marie Kelly.
Who owns Campbell Court?
Campbell Court is operated by Springfield Home Care Services Limited.
When was Campbell Court last inspected?
The Care Quality Commission published its latest report on Campbell Court on 14 May 2025.
Where is Campbell Court located?
Campbell Court is located in Hebburn, United Kingdom.
When did Campbell Court register with CQC?
Campbell Court first registered on 27 March 2023.
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Home-care agencies near Hebburn
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Information disclaimer. Information regarding Campbell Court is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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