Primary Care Recruitment Ltd
The Grainger Suite, Dobson House, Regent Centre, Gosforth, Newcastle Upon Tyne, Tyne and Wear, NE3 3PF · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Overview
Primary Care Recruitment Ltd is a home care agency based in Newcastle Upon Tyne, Tyne and Wear (NE3). It is registered with CQC.
It provides personal care and support to people in their own homes. Its services also include dementia home care and nursing care at home. CQC records list its specialisms as Caring for children, Dementia, Learning disabilities, Mental health conditions and Physical disabilities. CQC records give its local authority as Newcastle upon Tyne. CQC rated it Requires improvement at its last assessment.
Registration details
- Registered as a homecare agency with the Care Quality Commission since February 2025.
- Supports: people with dementia, physical disabilities, learning disabilities, mental health conditions and children
- Local authority: Newcastle upon Tyne
- Registered manager: Paul Keith Burnett
- Run by: Primary Care Recruitment Ltd
The inspection record
Rated Requires improvement overall. Report published 21 October 2026.
“Date of assessment: 28 July 2026 – 17 September 2026.”
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“The service provides emergency care and support to individuals, under 18 and adults, who have complex needs and may require discharge from hospital or rehabilitation centre. At the time of the inspection, the service was providing personal care to 2 people.”
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“This was the first inspection of the service since registering with the Care Quality Commission on 12 February 2025.”
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“We assessed the service against ‘Right support, right care, right culture’ (RSRCRC) guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.”
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“We found the provider mostly met the principles of Right Support, Right Care, Right Culture. Care plans were not always fully person-centred, as some information was not relevant to people's current care and support needs. However, there was evidence that staff used the least restrictive approaches and listened to people's preferences and choices when providing support.”
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“We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulation relating to good governance. Some care records contained missing or out-of-date information, and checks carried out by managers had not identified these concerns.”
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“Following feedback during the assessment, the provider had begun to address some of the issues identified. The provider has also been asked to produce an action plan explaining how these issues will be addressed.”
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“People were supported in line with their assessed needs and staff demonstrated the skills and competencies required to provide safe care. People were supported to participate in meaningful activities, maintain important relationships and access their local communities. However, care records were not always updated promptly to reflect changes in people's needs and support arrangements.”
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“Staffing capacity was sufficient to ensure people's needs were met in a safe way, and people benefited from a consistent staff team.”
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“Staff feedback was positive. Staff told us management were approachable and supportive, concerns were acted upon appropriately, and staffing arrangements were sufficient to meet people's needs.”
“Staff consistently described a person-centred culture and demonstrated an understanding of the importance of treating people with kindness, dignity and respect. They told us people were involved in decisions about their care, their preferences were respected, and their independence was promoted wherever possible.”
Frequently asked questions
What services does Primary Care Recruitment Ltd provide?
Primary Care Recruitment Ltd is registered with the Care Quality Commission to provide dementia home care, nursing care at home and personal care.
Which local authority is Primary Care Recruitment Ltd registered in?
Primary Care Recruitment Ltd is registered in the Newcastle upon Tyne local authority area.
What is Primary Care Recruitment Ltd's CQC rating?
Primary Care Recruitment Ltd is rated Requires improvement by the Care Quality Commission (report published 21 October 2026). The full CQC inspection report is available at cqc.org.uk/location/1-21861061846.
Who is the registered manager at Primary Care Recruitment Ltd?
The registered manager is Paul Keith Burnett.
When was Primary Care Recruitment Ltd last inspected?
The Care Quality Commission published its latest report on Primary Care Recruitment Ltd on 21 October 2026.
Where is Primary Care Recruitment Ltd located?
Primary Care Recruitment Ltd is located in Newcastle Upon Tyne, United Kingdom.
When did Primary Care Recruitment Ltd register with CQC?
Primary Care Recruitment Ltd first registered on 12 February 2025.
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Location
Home-care agencies near Newcastle Upon Tyne
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Information disclaimer. Information regarding Primary Care Recruitment Ltd is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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