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Unclaimed listing CQC record · synced 13 October 2026

Comfort Call – Kilbourn House

Kilbourn House, Newlyn Road, Newcastle Upon Tyne, NE3 3JX · View on map

This is the agency's office. Care is delivered in clients' own homes.

Dementia home carePersonal care
Regulated by CQC · England Full report on the CQC website
Good Overall rating
InadequateRequires improvementGoodOutstanding
Safe GoodWell-led GoodCaring GoodResponsive GoodEffective Good

Inspected 18 June 2021

Contains public sector information licensed under the Open Government Licence v3.0.

Registration details

  • Registered as a homecare agency with the Care Quality Commission since June 2016.
  • Supports: older people (65+), people with dementia, physical disabilities, learning disabilities, sensory impairment, mental health conditions and adults under 65
  • Local authority: Newcastle upon Tyne
  • Registered manager: Emma Louise Dixon
  • Run by: Comfort Call Limited

The inspection record

Rated Good overall. Inspected 18 June 2021.

Older reports from the CQC's previous inspection approach

Inspected 21 October 2019, rated Good

Inspected 7 March 2017, rated Good

Frequently asked questions

What services does Comfort Call – Kilbourn House provide?

Comfort Call – Kilbourn House is registered with the Care Quality Commission to provide dementia home care and personal care.

Which local authority is Comfort Call – Kilbourn House registered in?

Comfort Call – Kilbourn House is registered in the Newcastle upon Tyne local authority area.

What is Comfort Call – Kilbourn House's CQC rating?

Comfort Call – Kilbourn House is rated Good by the Care Quality Commission (inspected 18 June 2021). The full CQC inspection report is available at cqc.org.uk/location/1-2642013912.

Who is the registered manager at Comfort Call – Kilbourn House?

The registered manager is Emma Louise Dixon.

Who owns Comfort Call – Kilbourn House?

Comfort Call – Kilbourn House is operated by Comfort Call Limited.

When was Comfort Call – Kilbourn House last inspected?

The Care Quality Commission last inspected Comfort Call – Kilbourn House on 18 June 2021.

Where is Comfort Call – Kilbourn House located?

Comfort Call – Kilbourn House is located in Newcastle Upon Tyne, United Kingdom.

When did Comfort Call – Kilbourn House register with CQC?

Comfort Call – Kilbourn House first registered on 28 June 2016.

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Location

Kilbourn House, Newlyn Road, Newcastle Upon Tyne, NE3 3JXOpen in Google Maps

Home-care agencies near Newcastle Upon Tyne

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Information disclaimer. Information regarding Comfort Call – Kilbourn House is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.