Premier Care – Bradford Branch

“Date of assessment: 16 September 2025 to 30 September 2025. We visited the office on 16 September 2025. Premier Care – Bradford branch is a domiciliary care agency, providing care and support for people living in their own homes. At the time of our assessment the service was supporting 98 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“People’s call times were well organised, and people were supported by consistent staff, who had the training and support to be able to carry out their role. Recruitment was managed safely. Medicines were managed safely, and people’s health needs were met. There were clear processes in place to manage safeguarding events and a culture of learning lessons. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Staff knew people well and understood the risks they were exposed to and how to support them. Staff were kind and caring, and actively promoted people’s independence, choice and control. The service had systems in place to get feedback about the quality of care, including surveys and reviews. The service was well managed and there were a range of audits and checks in place to ensure quality and safety was monitored and any shortfalls promptly addressed, to drive improvements.”