Affinity Trust – Domiciliary Care Agency – Shipley and Airedale

“The location includes 2 different Assessment Service Groups (ASGs). The location is registered for the ASGs ‘supported living’ and ‘domiciliary care’. Under CQC’s new assessment methodology, the 2 ASGs are reported on separately. This report is in respect of the Domiciliary care setting only and considers only those service users who received support from that ASG and the regulated activity of personal care.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed autistic people and people with a learning disability respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. We considered this guidance as there were people using the service who have a learning disability.”

“Staff promoted independence, respected people’s choices and delivered care in the least restrictive way. People were involved in assessing and reviewing their own needs, and staff understood how to support individuals to make informed decisions in line with Mental Capacity Act principles.”

“Safeguarding procedures were well understood, and staff acted promptly to report and investigate concerns. Risks were assessed proportionately, with strategies in place to support people to remain safe while maintaining independence. People accessed healthcare services when needed, including routine appointments.”

“Support was flexible and adapted to changing preferences, ensuring people had control over their daily routines, activities and community involvement. Staff tailored care to individuals who may be at greater risk of unequal outcomes, promoting fairness and equity. People understood their rights and knew how to raise concerns, and families were positive about the care their relatives received.”

“Safe recruitment, regular supervision and ongoing training ensured staff had the skills, knowledge and values needed to provide good support.”