Patkay Care Services Ltd

“Dates of assessment: 29 October 2025 to 21 November 2025. Patkay Care Services Ltd is a domiciliary care agency, providing care and support to people living in their own homes. We carried out this assessment to check whether the provider had made improvements since our last inspection. At the time of our assessment, the service was supporting 31 people with personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.”

“Safe staffing levels were in place and staff had the training and support to carry out their role. Recruitment was managed safely. There was an established staff team who knew people well and fostered caring and trusting relationships with people and relatives. Call times were well organised to support people’s needs and preferences. Risks to people’s health, safety and wellbeing were assessed and regularly reviewed. Some improvements were required in relation to the management of medicines, but we found people were receiving their medication as prescribed.”