Passionate About Care

“Date of inspection: 21 July 2025 to 07 August 2025. Passionate About Care is a domiciliary care agency and provides personal care to people living in their own homes. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. At the time of this inspection 92 people were receiving support with personal care. We inspected to check if improvements had been made following our last inspection. The provider was previously in breach of the legal regulations in relation to safe care and treatment, complaints, staffing and good governance. Improvements were found at this inspection and the provider was no longer in breach of these regulations. People were supported to have choice and control and were involved in planning their care. Staff assessed and mitigated risks and care plans guided safe practice. Medicines were managed safely. Governance systems had improved, and the provider was keen to learn and to continue to improve the service. Staff knew people well and received appropriate training and support. There were enough staff to meet people's needs. Staff were kind and caring and had a good understanding of how to meet people’s needs. There was a system in place to enable people to express any concerns or complaints they may have.”