East Hampshire DCA
Flat 6, Winchester Apartments, Hill Brow Road, Liss, GU33 7LE · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since October 2023.
- Supports: older people (65+), physical disabilities, learning disabilities, sensory impairment and adults under 65
- Local authority: Hampshire
- Registered manager: Gemma Katie Chapman
- Run by: Autism Hampshire
The inspection record
Rated Requires improvement overall. Report published 27 May 2026.
“We carried out a responsive assessment at East Hampshire DCA between the 3 and 10 March 2026. This assessment was prompted due to concerns raised to CQC in relation to staff culture and the age of the service’s rating.”
“East Hampshire DCA is a supported living service providing care for older people, younger adults, individuals with a sensory impairment, learning disability, autistic spectrum disorder or physical disability. At the time of the inspection, 14 people were using the service. CQC only inspects where people are receiving the regulated activity personal care. We assessed the service in line with the ‘Right support, right care, right culture’ guidance to determine whether people with a learning disability and autistic people were supported with respect, equality, dignity, choice, independence, and good access to their local communities that most people take for granted.”
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“The provider was in breach of 3 legal regulations relating to person‑centred care, safe care and treatment and good governance.”
“The provider did not always evidence people were consistently offered meaningful choice or involved in setting their goals and planning activities. Records did not always demonstrate agreed funded one‑to‑one staff support for people and relatives reported they lacked clarity about the support people were receiving and how this was being delivered. Important tenancy information was not provided in a format people could understand, meaning some individuals were unable to make fully informed decisions about their rights and responsibilities.”
“Where people lacked capacity to consent to their care and treatment, mental capacity assessments and best interest decisions had not always been completed in accordance with the Mental Capacity Act 2005.”
“The provider did not have robust processes in place to identify potential health and safety issues. The provider had not ensured all risks to people had been mitigated and managed, for example, hazards in the garden, including broken furniture and unsafe decking, were not identified in the provider’s visual inspection checklist or environmental risk assessment. Fire evacuation records did not clearly detail who had participated in drills, meaning we could not be assured that all people, particularly those needing additional support had practised safe evacuation procedures.”
“Staff and members of the management team were observed to be kind, caring and respectful in their interactions with people. They demonstrated a good understanding of individuals' needs, preferences and routines. The registered manager was new in post and took our feedback positively, adding any newly identified concerns to the service action plan.”
“We have asked the provider for an action plan in response to the concerns found at this assessment.”
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Older reports from the CQC's previous inspection approach
Inspected 11 October 2019, rated Good
Inspected 18 February 2017, rated Good
Frequently asked questions
What services does East Hampshire DCA provide?
East Hampshire DCA is registered with the Care Quality Commission to provide personal care.
Which local authority is East Hampshire DCA registered in?
East Hampshire DCA is registered in the Hampshire local authority area.
What is East Hampshire DCA's CQC rating?
East Hampshire DCA is rated Requires improvement by the Care Quality Commission (report published 27 May 2026). The full CQC inspection report is available at cqc.org.uk/location/1-17884084472.
Who is the registered manager at East Hampshire DCA?
The registered manager is Gemma Katie Chapman.
Who owns East Hampshire DCA?
East Hampshire DCA is operated by Autism Hampshire.
When was East Hampshire DCA last inspected?
The Care Quality Commission published its latest report on East Hampshire DCA on 27 May 2026.
Where is East Hampshire DCA located?
East Hampshire DCA is located in Liss, United Kingdom.
When did East Hampshire DCA register with CQC?
East Hampshire DCA first registered on 24 October 2023.
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Location
Home-care agencies near Liss
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Information disclaimer. Information regarding East Hampshire DCA is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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