Partners in Care (Nottingham) Limited

“The registered manager was experienced, capable, and compassionate, who provided clear leadership and maintained a positive culture within the service. Effective governance systems were in place and provided robust and accurate oversight of the service. Quality assurance processes were established and helped maintain safe and consistent standards of care. There were enough staff to ensure people received their scheduled care visits, and staff remained for the full allocated time. Care plans were detailed and included clear written guidance to ensure staff could support people safely and effectively. Medicines were managed safely, and all incidents and accidents were appropriately reviewed to identify learning and reduce future risks. People were treated with kindness and respect, and both staff and the registered manager demonstrated a strong understanding of people’s needs and preferences. However, the Mental Capacity Act (2005) was not always applied consistently. Decision‑specific capacity assessments were not routinely completed for people identified as potentially lacking capacity, which meant some decisions were not fully aligned with legal requirements.”