Ornate Healthcare Services

“Care plans were detailed and person-centred. Risks were managed and where possible, positive risks were taken to promote good outcomes for people. Staff had a good knowledge of safeguarding and strong working relationship with external professionals had been established.”

“Staff were supported by a proactive registered manager who created an open and transparent culture where any areas of concern could be discussed and acted upon quickly. There was a drive for continuous improvement. Training was robust and innovative. A previous office location had been converted to replicate a person’s home and training sessions were held there and attended by staff.”

“Governance systems were robust and regular real-time checks were completed by office staff to ensure any issues were identified and rectified quickly. Workforce well-being was a priority at the service; the provider had introduced a range staff benefits to help maximise this. Feedback consistently told us that the registered manager and office team were approachable, kind and caring and this resulted in a confident staff team who worked hard to meet people’s needs.”