Ontime Response Healthcare Ltd Norfolk
11 Alma Road, Snettisham, King's Lynn, PE31 7NY · View on map
This is the agency's office. Care is delivered in clients' own homes.
Contains public sector information licensed under the Open Government Licence v3.0.
Registration details
- Registered as a homecare agency with the Care Quality Commission since August 2023.
- Supports: older people (65+), people with dementia, physical disabilities, sensory impairment, adults under 65 and children
- Local authority: Norfolk
- Registered manager: Caroline Simende
- Run by: Ontime Response Healthcare Limited
The inspection record
Rated Requires improvement overall. Report published 17 April 2026.
“Date of Assessment 10 March 2026 to 25 March 2026. Ontime Response Healthcare Ltd Norfolk is a domiciliary care agency, providing support to people in their own homes. They provided support to adults of all ages with a variety of different health needs. At the time of our assessment, they were supporting 10 people. All were in receipt of the regulated activity personal care. 1 person was being supported with a live in carer. They also support children up to the age of 18, however, no children were being supported at the time of our assessment.”
“This was the first assessment completed on Ontime Response Healthcare Ltd Norfolk since their registration and was conducted due to being unrated. Due to this we conducted a site visit on 17 March 2026. We found the provider was in breach of regulation in relation to good governance.”
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“The service had a lack of systems in place to enable them to identify inconsistencies within peoples care plans and health issues that posed a risk to people. We found safeguarding referrals were not always raised when appropriate. Action plans either had historic actions still outstanding or new actions that had been set, were not robust and did not evidence improvement was always made. There was a lack of provider oversight in the service.”
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“However, there were an adequate number of staff to support people in the service. Medicines were administered safely and staff knew the care and support needs of the people they supported. Staff were kind and caring and they provided information clearly. They listened and acted upon concerns raised. The registered manager was very visible and ensured people received the correct support from healthcare professionals when there was a change to their needs.”
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“We have asked the provider for an action plan in response to the concerns found at this assessment.”
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Frequently asked questions
What services does Ontime Response Healthcare Ltd Norfolk provide?
Ontime Response Healthcare Ltd Norfolk is registered with the Care Quality Commission to provide dementia home care and personal care.
Which local authority is Ontime Response Healthcare Ltd Norfolk registered in?
Ontime Response Healthcare Ltd Norfolk is registered in the Norfolk local authority area.
What is Ontime Response Healthcare Ltd Norfolk's CQC rating?
Ontime Response Healthcare Ltd Norfolk is rated Requires improvement by the Care Quality Commission (report published 17 April 2026). The full CQC inspection report is available at cqc.org.uk/location/1-16994303816.
Who is the registered manager at Ontime Response Healthcare Ltd Norfolk?
The registered manager is Caroline Simende.
Who owns Ontime Response Healthcare Ltd Norfolk?
Ontime Response Healthcare Ltd Norfolk is operated by Ontime Response Healthcare Limited.
When was Ontime Response Healthcare Ltd Norfolk last inspected?
The Care Quality Commission published its latest report on Ontime Response Healthcare Ltd Norfolk on 17 April 2026.
Where is Ontime Response Healthcare Ltd Norfolk located?
Ontime Response Healthcare Ltd Norfolk is located in King's Lynn, United Kingdom.
When did Ontime Response Healthcare Ltd Norfolk register with CQC?
Ontime Response Healthcare Ltd Norfolk first registered on 7 August 2023.
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Location
Home-care agencies near King's Lynn
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Information disclaimer. Information regarding Ontime Response Healthcare Ltd Norfolk is compiled from multiple sources and provided in good faith. While reasonable steps have been taken to ensure accuracy, no guarantee is given and no liability is accepted for any errors or omissions.
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