Kings Lynn Supported Living

“Kings Lynn Supported Living is set across three properties and a flat in Kings Lynn. The service provides support to people with a learning disability and autistic people, as well as those living with with physical disabilities and sensory needs. There were 13 people in receipt of personal care living within the service at the time our assessment. We conducted an announced site assessment of the service on the 30 September 2024, and 7 October 2024. We carried out a further out of hours assessment on 4 November 2024. We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted. Right support: Model of care and setting maximised people’s choice, control and independence. People were involved in assessments of their needs. People were proactively supported to make decisions about their daily life and plan for the future. Risks were not always assessed formally, but we observed staff proactively working to help keep people safe. People were given information in an accessible way to support choice and decision-making. Right care: Care was person-centred and promoted people’s dignity, privacy and human rights. Staff protected people’s dignity and treated people kindly and with respect. Staff told us they were valued and supported in their roles. This helped them meet people’s needs. Right culture: Ethos, values, attitudes and behaviours of leaders and care staff ensured people using services led confident, inclusive and empowered lives. There were gaps in some processes, however the service responded to these gaps and took steps to improve systems for oversight and governance. There was a positive and open culture. Leaders worked well in partnership with other professionals. Legal and regulatory requirements were met.”