On Time Care Ltd

“People’s care plans and risk assessments did not always contain enough information to support people consistently and safely. Staff were not always recruited safely. The provider’s internal monitoring systems failed to identify all of the concerns we found during this inspection and robust action had therefore not been taken to make improvements. The registered manager and provider were motivated to improve the service and started addressing these shortfalls during the inspection.”

“People were supported to have choice and control, could give feedback on their care and were supported by staff who knew them well and treated them with kindness and respect. Medicines were stored, documented, and administered safely.”

“Staff were trained to raise and respond to safeguarding concerns both internally and to external agencies.”

“The service learned from incidents and action was taken to ensure improvements were made where needed. There was a system in place for responding to concerns or complaints.”

“We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choice, independence, and good access to local communities which most people take for granted. We found people did not always receive care and support in accordance with the principles of this guidance. Some people did not have up to date care plans in place, risk assessments, or PBS plans which contained enough information to support them safely. The failure to identify this put people at risk of harm.”