Oice Support Services

“Date of assessment 6 May to 13 June 2025. CQC only inspects where people are receiving the regulated activity personal care. This is help with tasks related to personal hygiene and eating. Where they do, we consider any wider social care provided. At the time of this inspection, 103 people were receiving support with personal care.”

“People were protected and kept safe. Staff understood and managed risks. Where risks were identified, these were mitigated. There were enough staff with the right skills, qualifications and experience. There were systems in place to protect people from harm, including how medicines were managed. People were involved in assessments and regular reviews of their needs. Care plans and assessments took account of people’s communication, personal care and health needs. People were treated with kindness and compassion. Staff worked in partnership with other agencies to make sure people achieved the best outcomes. The provider and staff had a shared vision and culture based on listening, learning and trust. Staff felt encouraged to be open and supported to give feedback and were treated well when they did so. There were clear arrangements for accountability and staff understood their roles and responsibilities.”