OASIS West London Office

“Date of assessment 11 April to 28 April. Oasis Care is a is a domiciliary care service, providing care to people living in their own home. At the time of our assessment the agency was supporting 200 people. We carried out this assessment due to information of concerns we had received about the service. We assessed all the quality statements from the safe, responsive, effective, caring, and well-led key questions. Although the assessment of these quality statements indicated areas of concern since our last inspection, our overall rating for the service has changed from inadequate to requires improvement. The service is no longer in special measures. We found 4 breaches of the legal regulations in relation to, safe care and treatment, good governance, person centred care and consent to care. Where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded. CQC have used the guidance for Right Support, Right Care and Right Culture to assess this service . The service did not always demonstrate how they were meeting these principles. We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is the guidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it. Staff did not always assess risks to people's health and safety or mitigate them where identified. People did not always have care plans to guide safe practice. Governance systems and audits were not effective in identifying or addressing areas for improvement. However, there were effective systems in place to recruit and deploy staff safely.”