AOK Care Ltd

“AOK Care Ltd is a domiciliary care agency registered to provide personal care to people in their own homes. The service provides support to people of all ages and different abilities. At the time of this assessment, they supported 6 people who received personal care. The Care Quality Commission (CQC) only inspect the service received by people provided with 'personal care'; help with tasks related to personal hygiene and eating. Where they do we also take into account any wider social care provided.”

“We conducted this assessment to follow up on concerns we identified at the last inspection. These included breaches of Regulations relating to safe care and treatment and good governance. The last rating for this service was requires improvement (published 21 May 2022). At this assessment we found improvements had been made to risk assessments. The provider advised that they did not provide medicines support. We found that there was a still a lack of effective audit systems in place to help identify shortfalls. Sufficient improvements had not been made in this area and the service remained in breach of regulation in relation to good governance. We also found that recruitment practices were not always robust, and it was not always evident that staff were recruited safely. We found a breach of regulation in respect of this. The overall rating for the service has remained requires improvement.”