Newgencaregroup (Dorset)

“Effective systems and processes meant people were protected from avoidable harm. There were enough staff, who had the necessary skills and training to provide people with safe care, this included checks to ensure competence. A medicines policy was in place and staff told us they felt well supported regarding medicines management. They told us they had training, and competency checks to make sure they gave medicines safely. They were able to describe how medicines errors or incidents were recorded and followed up, and they knew the procedure to follow if people refused to take their prescribed medication. Risks to people’s health and wellbeing had been assessed. Safeguarding procedures were in place, and staff knew how to keep people safe. The service learned from accidents, incidents and events. People had access to health and social care professionals to ensure healthcare needs were met. People were involved in their care and records were person-centred. People’s rights were fully respected, and staff sought consent prior to delivering support. Governance systems were in place to ensure oversight. Staff had confidence in the registered manager and the director of the service. ”