Bridgewater Care

“We carried out this assessment on 30 June 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.”

“Key findings Staff and the management team completed safeguarding training every 2 years and the management team also completed more in-depth training. Should there be an incident that indicated staff needed additional training, this would be arranged for them. When staff noted concerns, they contacted the care manager or registered manager who would investigate the concerns and act to ensure the person was safeguarded.”

“All staff had completed Mental Capacity Act 2005 (MCA) training. People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In the community in their own homes, this can be done through a procedure called the Community Deprivation of Liberty Safeguards (community DoLS), which is part of the MCA. The management team were also familiar with what actions they should take should a person need a community DoLS.”

“Risks had been assessed and used to ensure care was delivered safely to people. While mitigation was in place to prevent avoidable harm, people were enabled to take positive risks. For example, instead of shopping for people, whenever possible and if people wanted to, staff would take people to the shops. People were also supported to attend events such as get togethers to enrich their lives.”

“Risks to people’s health and safety were also assessed in their homes. The home environment was reviewed to ensure care could safely be delivered and staff and people would not be harmed. For example, trip hazards, whether homes were well lit during winter months and access were reviewed at the pre-assessment.”

“When taking new clients, the provider was mindful of the capacity of their staff team and only increased numbers of people supported when staffing levels allowed. This ensured all care packages were delivered by staff who were not rushed and had sufficient time to deliver quality care.”

“Staff participated in regular 1-to-1 supervisions with a senior staff member. The sessions had a set agenda and prior to the meeting, the supervisor would collate information such as medicines errors, if there had been any complaints or compliments about the staff member, and whether their training was current or if they needed a gentle reminder. This ensured meetings were relevant and current. Staff were also encouraged to bring any items they wished to discuss such as challenges and things that had gone well. This was also an opportunity to ensure staff members work/life balance was working or see if any changes could be made to improve this. Sometimes group supervisions took place to look at areas for improvement and provide training. The most recent theme was care notes, however staff were aware if they needed 1-to-1 time with their line managers they may arrange another meeting.”

“In addition to mandatory training, staff were encouraged and…”