Neo Community Services

“Date of assessment: 5 to 13 September 2024. This assessment was carried out to follow up from our previous inspection to identify if improvements had been made.”

“The service had made improvements and is no longer in breach of regulations. However, further improvements were needed to how risks were assessed and planned for. Some people had risks identified in relation to their health and there was no guidance for staff on how to manage these risks. Staff recruitment practices were not consistently safe, and the policy was not in line with good practice. Assessment and care planning systems were in place but these lacked detail about people’s needs and preferences. There was no consideration of end-of-life care or future wishes for people. Governance arrangements in place were not always effective in identifying areas of concern and driving improvements. Improvements had been made to the systems for responding to complaints and there was a system in place to ensure these were investigated and learning was drawn from these. Safeguarding procedures were now in place, understood by staff and followed to ensure people were safe. Staff were caring and responsive to people’s needs. People received support which was person centred and were supported to maintain their independence and make choices about their care.”