NCC First Support – Eastern

“Date of inspection: 24 February to 05 March 2025. The service is a care at home service providing reablement support for up to 6 weeks only for younger adults, older people, and/or those with a physical disability. The aim of the service is to support people to regain their independence and confidence following, although not exclusively, a health crisis, often following a hospital admission. At the start of the inspection, there were 60 people receiving the regulated activity of personal care. Whilst further improvements were required in relation to medicines, care and risk records, the previous breaches relating to safe care and treatment, and governance, had been met. People received a person-centered service that met their needs and goals. People received kind and effective support from a small group of appropriately recruited staff who knew them, their needs, and goals well, and supported them to meet these. Staff had received robust inductions, training, and support and demonstrated they were professional and knowledgeable. The outcomes for people receiving the service were consistently good; people told us this and records demonstrated it. Whilst the morale of staff was lower than usual at the time of this inspection, due to staff sickness levels and recent rota changes, this had not impacted on the quality of the service people received. We saw that the service consistently met its aims and objectives which was to support people to become more independent and help them reach their potential following a health crisis. To achieve this, the service worked well with other health and social care professionals who provided positive feedback on the service and what it achieved for people. The service was aware of the improvements it needed to make, and an action plan was in place to address these. They responded positively to our feedback and demonstrated they were committed to making the improvements required.”